Loyalty and Retention Consultant

At the BMW Group, everything starts with passion. It turns a profession into a vocation. It drives us to keep reinventing mobility and bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work unite that we can shape the future together.

Our Customer, Marketing and Digital Transformation team are looking for a Loyalty and Retention Consultant.

What awaits you?

• You will be responsible for the planning, implementing and reviewing of future state customer experiences that incorporates loyalty and retention.
• You will be responsible for developing, monitoring and ensuring adherence to the benchmark retention processes within the BMW network and internally promote all retention activities.
• You will be responsible for maintaining, monitoring and developing the Dealer Loyalty and Retention program within the BMW network.
• You will be responsible for providing the training, development and support to Area Managers within the business to allow a thorough understanding of systems in the network.
• You will be responsible for developing relationships and collaborating with relevant stakeholders to guide performance for the current customer portfolio.
• You will drive improved understanding of retention and car sales conversion metrics through reporting and data analysis.

Qualifications & Experience         

• VCE qualification or equivalent required and tertiary qualification in related field advantageous.  
• Demonstrated experience in a similar role within an OEM or Dealership environment desirable.
• Well-developed analytical and problem-solving abilities with a high attention to detail.
• Proven ability at consistently taking initiative and exceeding sales targets and KPI’s.
• Strong customer service and negotiation skill set with excellent verbal and written communication.

What do we offer?

• Attractive remuneration
• Flexible Work policy and practices
• Health & Wellbeing initiatives
• Lifelong learning & career development
• BMW & Mini promotions and product offers
• Annual spend on BMW & MINI merchandise
• Free onsite parking
• Onsite café
• Subsidised onsite gym, dry cleaning and car wash facilities
• A dynamic, inclusive and sustainable working environment

BMW Group is an equal opportunities employer and takes great pride in fostering and promoting diversity in every aspect of our work life and culture.  We highly regard the skills, knowledge, experience, ideas, perspective and energy our diverse workforce brings into the company.

Employment at BMW Group Australia is conditional upon pre-employment checks undertaken by the candidate on request and clearances received.  This includes qualifications and employment checks, relevant background checks and may include Nationally Coordinated Criminal History Check(s) and credit check(s).

By submitting an application for a role at BMW Group Australia the candidate confirms:

• They have valid rights to work in Australia
• They agree to undertake integrity checks upon request should their candidacy progress to an offer of employment.