Customer Support - Area Manager (Aftersales)

Our Customer Support teams make a difference every day – through  their business acumen and  communication skills in working with the BMW Dealer network. This in an environment that sets no limits to personal development and rewards dedication with appreciation and career development.

Our Customer Support (Aftersales) team is looking for an Area Manager who will be the interface for BMW Group Australia and our retail network therefore the role will be required to travel interstate. 

What awaits you?

• You will be responsible for assessing business potential, developing business plans and strategy for respective dealerships to assist improve dealer performance.
• You will be responsible for monitoring and steer quantitative and qualitative results through KPI performance reporting and drive initiatives.
• You will be responsible for initiating improvement measures across Customer Support activities and monitor successful implementation.
• You will drive dealer activities to generate additional sales opportunities for Parts, Accessories and Lifestyle  and increased customer satisfaction.

Qualifications & Experience         

• Extensive knowledge of the Service and Parts business operations at Dealer management level.
• University qualification in Business or equivalent experience necessary.
• Proven relationship management experience with strong business and commercial acumen
• Demonstrated supervisory or management experience in a similar role
• Proficient in using Microsoft Office,
• Strong verbal and written communication skills with exceptional attention to detail, high level of personal presentation with a strong work ethic.

What do we offer?

• Attractive remuneration
• Flexible Work policy and practices
• Health & Wellbeing initiatives
• Lifelong learning & career development
• BMW & MINI promotions and product offers
• Annual spend on BMW & MINI merchandise
• Free onsite parking
• Onsite café
• Subsidised onsite gym, dry cleaning and car wash facilities
• A dynamic, inclusive and sustainable working environment

BMW Group is an equal opportunities employer and takes great pride in fostering and promoting diversity in every aspect of our work life and culture.  We highly regard the skills, knowledge, experience, ideas, perspective and energy our diverse workforce brings into the company.

Employment at BMW Group Australia is conditional upon pre-employment checks undertaken by the candidate on request and clearances received.  This includes qualifications and employment checks, relevant background checks and may include police check(s) and credit check(s).

By submitting an application for a role at BMW Group Australia the candidate confirms:

• They have valid rights to work in Australia
• They agree to undertake integrity checks upon request should their candidacy progress to an offer of employment.