Customer Lifecycle and Engagement Consultant

We are currently looking for an enthusiastic Customer Lifecycle and Engagement Consultant to join our Customer Experience and Marketing team located at our Mulgrave office.

This is a 12-month fixed term, full-time position with a core focus on managing  all customer communications and initiatives to continuously deliver a positive customer experience.

Your new role?

• Initiate and manage engaging customer initiatives that enhance the BMW, MINI & Motorrad brands, drive sales, and increase digital adoption.
• Take ownership of the customer lifecycle marketing communications to ensure an optimal experience throughout the BMW Group Financial Services customer journey.
• Oversee the BMW Financial Services Voice of Customer function encompassing the preparation of monthly, quarterly, and annual reports presented to senior management and leading any relevant action items derived through these forums.  
• Develop and maintain relationships with internal, regional and global stakeholders and represent the AU market in various CX and Marketing forums.
• Develop remediation treatment and implementation plans.
• Leverage key customer insights to develop initiatives that address customer journey pain points.
• Support the Dealer Network to enhance BMW Group Financial Services customer experience and ensure a unified marketing approach that aligns with overarching objectives.
• Develop initiatives to support financial services customer experience and repeat purchase.
• Support the development of the Annual Customer Strategy and Marketing Plans.

What you will bring?

• A Bachelor degree in a related field i.e. Marketing, Communications, PR or Journalism.
• Demonstrated experience in a similar role developing customer communications and managing lifecycle communications delivery.
• Strong stakeholder and collaboration skills.
• Excellent communication skills, both written and oral, with strong attention to detail and a flair for producing written content.
• Experience within a regulated services environment and working in collaboration with Legal and Compliance teams.

What you can look forward to?

We believe in hiring the best talent in the market and fostering an environment where our people can learn, experience and grow. What you can expect is:

• An attractive remuneration package including a company vehicle
• Flexible Work policy and practices
• Health & Wellbeing initiatives
• Lifelong learning & career development
• BMW & MINI promotions and product offers
• Annual spend on BMW & MINI merchandise
• Free onsite parking
• Onsite café
• Subsidised onsite gym, dry cleaning and car wash facilities
• A dynamic, inclusive and sustainable working environment

BMW Group is an equal opportunities employer and takes great pride in fostering and promoting diversity in every aspect of our work life and culture.  We highly regard the skills, knowledge, experience, ideas, perspective and energy our diverse workforce brings into the company.

Employment at BMW Group Australia is conditional upon pre-employment checks undertaken by the candidate on request and clearances received.  This includes qualifications and employment checks, relevant background checks and may include police check(s) and credit check(s).

By submitting an application for a role at BMW Group Australia the candidate confirms:

• They have valid rights to work in Australia
• They agree to undertake integrity checks upon request should their candidacy progress to an offer of employment.  

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